[COVID-19 RESPONSE]

{COVID-19 RESPONSE}

Categorized by unprecedented VPN usage and WFH (work from home) or outside office connectivity, IT support models changed

COVID-19 Response

Categorized by unprecedented VPN usage and WFH (work from home) or outside office connectivity, IT support models changed.
Ensure network capacity, hardware and software requirements, and communications are created to support work from home (WFH) for our Client’s employees worldwide
Ensure top-notch enhanced support engagements and home technical assistance programs for executives
Consolidate to a complete global outsourcing and management solution for the day-to-day IT operations and functions in a follow-the-sun support model to ensure faster incident and problem resolution. Includes service desk transitions, service management, security, network, event management, messaging, server & storage, and a global project request process
Implement system upgrades, VPN capacity upgrades, and re-routing of patching traffic to optimize network capacity
Support critical engagements including Global CHRO, pre earnings financial calls, multiple WIFI home installations, HR / Legal / Executive townhalls, CFO global meetings, Executive committee meetings, Video conference